We collect information in three main ways: what you directly provide to us, what we observe about your interactions with our services, and what we receive from third parties when necessary for business purposes.

• Contact information including name, email, phone number, and business address
• Company details such as organization size, industry, and current testing processes
• Project specifications and technical requirements you share during consultations
• Communication preferences and feedback about our services
• Payment information processed through secure third-party providers

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and how you navigate through our pages. This helps us understand how people use our site and improve the experience.

We use your information primarily to provide you with excellent IT testing services and to maintain our business relationship. Every use of your data serves a legitimate business purpose or fulfills a commitment we've made to you.

• Delivering testing process improvement services tailored to your specific needs
• Communicating about projects, timelines, and service updates
• Processing payments and maintaining accurate billing records
• Improving our services based on feedback and usage patterns
• Complying with legal requirements and maintaining business records
• Protecting against fraud and ensuring the security of our systems

We don't use your information for automated decision-making that would significantly affect you, and we don't sell your personal data to third parties for their marketing purposes.

We share your information only when necessary to provide our services or when required by law. We never sell your personal data, and we're selective about who we work with.

• Service providers who support our IT infrastructure and business operations
• Payment processors for secure transaction handling
• Legal authorities when required by Taiwan law or to protect our rights
• Professional advisors including lawyers and accountants under confidentiality agreements
• Potential business partners only with your explicit consent

If DataStreamWave were ever acquired or merged with another company, your information would be transferred as part of that transaction, but you would be notified in advance.

You have several rights regarding your personal information. These rights are designed to give you control over your data and how we use it.

To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and won't charge you for reasonable requests.

We implement multiple layers of security to protect your information from unauthorized access, alteration, disclosure, or destruction. Our approach combines technical safeguards, physical security, and administrative controls.

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and updates to our systems and procedures
• Limited access to personal information on a need-to-know basis
• Secure backup systems with geographic redundancy
• Employee training on data protection and privacy best practices
• Incident response procedures for addressing potential security breaches

While we implement strong security measures, no system is completely immune to security threats. If we experience a data breach that affects your personal information, we'll notify you promptly and explain what happened and what we're doing about it.

We keep your personal information only as long as necessary for the purposes we collected it, to comply with legal obligations, or to resolve disputes.

When we no longer need your personal information, we securely delete or anonymize it according to established procedures. Some information may be retained in anonymized form for statistical purposes or business analysis.

DataStreamWave operates from Taiwan, and we primarily store and process your data within Taiwan. However, some of our service providers may be located in other countries with different data protection laws.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as contractual commitments that require recipients to protect your data according to high standards.

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.